Q: How do I care for my candle?
A: At Sweet Love Luxury Candles, we want you to be safe while enjoying your candles. We also want you to get the most out of your candles. Here are a few important tips to ensure you get a quality and safe burn every time.
- Always remove the candle vessel from packaging.
- Wax has memory, so we recommend your initial burn time be 3 hours to ensure an even, edge-to-edge melted wax pool. This prevents tunneling.
- Burn for 2-3 hours each time after initial spark.
- Following initial use, trim the wick to a 1/4" before every burn to promote clean burning and to prevent mushrooming, soot and debris from the wick.
- Keep away from drafty areas, children and pets.
- Never burn a candle unattended.
Q: What are your return & exchange terms?
A: We only offer exchanges at this time. Merchandise credits are accepted within 14 days of purchase and with proof of purchase. You will be responsible for return and new purchase shipping and handling costs.
Q: How long will it take for my candles to get to me?
A: You will receive your candles in 7 business days. On orders larger the 5, you will receive your candles in 10-14 business days. (Processing and shipping exceptions apply in Hawaii and Alaska.) You will be contacted if our processing time falls outside of the listed window.
Q: My candles arrived damaged, what should I do?
A: Contact us at firstname.lastname@example.org, within 5 business days of receiving your package (with a picture and damage description) and we'll decided the best recourse.
We will not be responsible for damages incurred during shipping, however, your business is sweet; we value it and want to honor our goal of providing bold, brave and beautiful candle fragrances to you.